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 FAQ's
 
  • Why book with Gray Line Argentina?

  • Why should I buy attraction tickets in advance online?

  • Can I book special offers over the phone?

  • Where is my nearest pickup point?

  • Are your tours suitable for wheelchair users?

  • What is included?

  • What is not included?

  • Is lunch included on full day coach tours?

  • Is lunch included on full day tours?

  • What time will I return from my tour?

  • Can I make amendments to my booking?

  • How do I cancel my ticket?

  • Which payment types do you accept?

  • What if I don’t have a working printer?

  • Are my personal details secure?

  • Will you contact me if there is a problem?

  • I have booked on line. How do I get my vouchers?

  • What if my voucher/ticket is not displayed?

  • Will you use my personal information to send me promotional material?



    Why book with Gray Line Argentina ?
    Gray Line Argentina is one of the leading Sightseeing Company in Argentina and is also part of the international Gray Line family. We cover all the well known attractions and offer a wide range of sightseeing tours, day trips, Patagonia and Iguazu adventure tours, and many more operating daily. Travel in luxury air-conditioned coaches - all entrances are included and will be escorted by a professional guide.
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    Why should I buy attraction tickets in advance online?
    The benefit of buying attraction tickets in advance online means you are able to purchase tickets from different attractions at the same time. By purchasing tickets in advance you have a guaranteed no price increase!
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    Can I book special offers over the phone?
    Yes, Special offers are NOT exclusive online offers you are able to book over the phone.
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    Where is my nearest pickup point?
    We offer a courtesy pickup service from over 30 central Buenos Aires Hotels and over 40 other Hotels in Argentina beside Buenos Aires city.
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    Are your tours suitable for wheelchair users?
    We are able to take folding wheelchairs only if you let us know before arrive. Due to the fast paced nature of the tours, and the fact there may be a lot of walking involved, we do not recommend the tours for persons with limited mobility, Please contact our reservations team who will be able to answer any questions you may have.
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    What is included?
    All entrances as stated on the tour page.
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    What is not included?
  • Travel insurance
  • Gratuities to guide and driver
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    Is lunch included on full day tours?
    We offer options for tours with or without lunch. Our lunch venues are chosen for their typical Argentinian cuisine.
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    Can I make amendments to my booking?
    Amendments can be made, please call us 48 hours prior to the departure time and date. Fast-track entrance tickets and soccer tickets cannot be amended.
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    How do I cancel my ticket?
    To cancel please call our office 72 hours prior to the departure time and date. You will have to post us back the ticket and will incur a 25% cancellation charge. Cancellations within 24 hours will incur a 100% cancellation charge. All Fast-track entrance tickets and soccer tickets cannot be cancelled.
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    Which payment types do you accept?
    We accept MasterCard, Visa, American Express, online or phone booking. Unfortunately we do not accept debit cards.
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    What if I don’t have a working printer?
    If you do not have a working printer you unfortunately won’t be able to book online. Please call our office on +5411 4375 1976 to book your sightseeing tour over the phone.
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    Are my personal details secure?
    Your personal information is submitted on a secure server and is used only to create your ticket and/or contact you if there is any problem with your booking.
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    Will you contact me if there is a problem?
    Please be sure to give us your contact details. If there is any problem with your booking or payment details we will contact you on the telephone number or email address stated in the booking. Sometimes, tours may not operate due to the weather, and we may need to contact you to advise you of any changes.
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    I have booked on line. How do I get my vouchers?
    The ticket you have printed with the reference number is your voucher/ticket. Please remember to bring this with you. You will not be allowed entrance to an attraction without a valid ticket.
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    What if my voucher/ticket is not displayed?
    If you voucher is not displayed after your booking, please contact us at info@graylineargentina.com requesting your ticket.
    On certain packages, a message will be displayed indicating that the vouchers will be emailed to you within 48 hours at your given email address. If you do not receive your vouchers within the given time please contact us at: info@graylineargentina.com
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    Will you use my personal information to send me promotional material?
    We do not send you promotional material; however we only send promotional material to customers who have given their consent.
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